Configuring Alert Contacts

Before you start

The Send Alert button is used to quickly notify the right people when the front desk needs help.

Alert contacts are usually people who need to be notified quickly, such as:

• SRO
• Principal
• Assistant Principal
• Front office lead
• Other designated school staff

Step 1: Know where the Send Alert button is located

The Send Alert button is always available in the top-right corner of Circool.

When selected, Circool gives the user an opportunity to add a message and confirm the alert before it is sent.

Alerts are sent to your alert contacts by both SMS text message and email.

Step 2: Open Guest Management settings

1. Log in to your district’s Circool website.
2. Click Settings.
3. Click Guest Management.

Step 3: Open Alert Contacts

1. Select Alert Contacts from the left panel.
2. Click + Add Contact.

Step 4: Enter the alert contact information

Enter the information for the staff member who should receive the alert.

Make sure the contact information is accurate, especially:

• Name
• Email address
• Mobile phone number

Step 5: Save the alert contact

1. Click Save.
2. Repeat the process for each staff member who should receive alerts.

Helpful tips

• Include more than one person: Add multiple contacts so alerts do not depend on one staff member being available.
• Review before school starts: Staff roles and phone numbers can change over the summer.
• Use school-issued or approved contact information: Follow your district’s communication expectations.
• Keep the list focused: Add the people who truly need to receive quick notifications from the front desk.

What happens next

Once alert contacts are saved, those contacts will receive a text message and email when the Send Alert button is used.

Your front desk team should continue following your school’s normal procedures when an alert is sent.

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